How do I find reviews of the best Las Vegas property management companies? Who are the best property managers in Las Vegas and Henderson? Here are some reviews for Heidi and Mark Rice of Rice Real Estate & Property Management, Las Vegas’ premier investment sales and property management company. Heidi has been managing rental properties since 2001 and founded Rice Real Estate with her husband Mark in 2010.
INVESTOR FROM CALIFORNIA: “I am a California Real Estate Broker and have run a medium-size property management business of my own for 25 years. Heidi is a very thorough, professional, and responsive property manager. Her financial reporting is timely each month, along with copies of all receipts & full accounting — completely transparent. She has good control over her vendors, and I have found their pricing to be very reasonable and the workmanship to be excellent. The move-in and move-out inspections are thorough with great attention to detail. Additionally, she represented me on the sale of one rental property, including handling the minor renovation very well. Robert Harraka, California Real Estate Broker
INVESTOR FROM CALIFORNIA: When Heidi manages your investment property, you feel like you are her only client. She is knowledgeable, dedicated, tireless, and above all, a true professional. Rice Real Estate charges fair fees and has competent and reasonably priced service providers they contract with. After managing our property, Heidi oversaw its successful sale. She really is full-service. Brandon Strauss, Attorney at US Department of Homeland Security
We manage with an Owner's MindsetOrganized. Responsive. Detailed.™
Founded in 2010, Rice Real Estate is Las Vegas’ premier investment focused property management company. Our team has crafted a culture designed around technology, full transparency and reliable communication for both Owners and Tenants. Our policies & procedures allow us to effectively optimize a property’s profit while nurturing Tenant relations to keep long-term residents.
Our firm is responsive. We work hard to quickly turn properties over and find quality tenants. We understand each day a house is vacant equates to lost rental income. We always strive to increase owner profit while focusing on preserving the integrity of the investment. Our efficient vendor accounts payable strategy provides us priority scheduling and preferred pricing. We manage with an owner’s mindset.
More Reviews from Tenants & Owners
TENANT OF RICE REAL ESTATE : I work in Property Management for a living, and I’m very mindful of customer services skills. I’m constantly looking for ways to give excellent quality service to the people I meet every day. I can honestly tell you that Rice Real Estate and Property Management Company, and in specific Heidi Rice, is one of the most professional and ethical property management companies I’ve ever had the opportunity to closely work with. The quality detailed service started with the processing of my application in a very timely manner within 24 hours. The home I moved into was spotless, she made every effort to have the home presented in “the best possible light”. Heidi and her crew take extreme pride in the homes that she places on the market to lease, AND IT SHOWS! I was working between two states and had very little time to go into her office during my working hours, so I was able to sign and take care of all my lease paperwork on-line. This was a tremendous value to me. After I moved in Heidi took immediate care to answer my questions in a timely manner. Lastly, Heidi would follow up with any maintenance requests to ensure that they were completed in a satisfactory manner. The professionalism, care and concern Heidi Rice and the Rice Real Estate team exhibits to their “Prospective Residents” is unparalleled in Quality Service, to any other property management company I’ve ever dealt with to lease a property! It’s been an awesome experience working with her company, and I continually feel in each of my interactions with them, that I’m in “Good Hands”! Denny Reed, Tenant
INVESTOR FROM CALIFORNIA: I would recommend Rice Real Estate to anyone in need of professional residential property management services. Heidi and her team are very professional and having them manage my six investment properties has given me tremendous peace of mind. Heidi strictly screens all applicants and has set criteria that she follows to ensure we only rent to high-quality tenants. If any problems arise during the tenancy, or with my property, Heidi has always taken care of the issues – informing me of each step along the way to resolution. Her accounting is easy to understand and her owner draws are timely. Heidi is very attuned to the local real estate market and has provided me with information from time to time to keep me informed. I am lucky to have found Heidi from Rice Real Estate and Property Management in Las Vegas as she continues to exceed my expectations with her diligent and focused work.
Jacob Pullen, Pullen Insurance Agency
PROPERTY OWNER FROM CALIFORNIA: Heidi is WONDERFUL! I cannot say enough good things about how easy she made the process of buying an investment property in Las Vegas. I am always hesitant about what I find on the internet but SHE WAY EXCEEDED my expectations! Being an out-of-town investor required that Heidi educate me on the local investment market, locate and schedule tours of about a dozen properties – all within one week. I telephoned her on Tuesday. Saturday and Sunday we toured properties, made an offer on Sunday, and were in escrow on Tuesday. She was so efficient that I decided to let her perform the property management tasks. It has now been 3 months and everything is running smoothly. It really does not get any better than this. John LeBlanc, Director PVP Advanced EO Systems
VENDOR of RICE REAL ESTATE: I have worked with Heidi Rice for over 10 years now. She has always been very professional. She is very quick with any communication and correspondence. As a vendor, she is amazing to work with, but I can see the benefits as a homeowner and a tenant. Heidi wants the best for her clients, she looks for the best value for her homeowners while making sure they are getting the best service for an affordable price. For tenants, she is quick to handle any problems that might come up and is communicating frequently to find a resolution. Heidi is the best property manager I have worked with and I work with them daily. I am very impressed with her. Amanda Hays,Legacy Air
Questions to ask a property manager:
1) How Are Property Management Applicants Screened?
Our strongest work must take place with the screening process. Securing great tenants is in everyone’s best interest. Using our proprietary resident screening process (and proprietary scoring card) we analyze income, credit worthiness, debt to income ratio, rent payment history, cash reserves of monthly rent, employment history, background/eviction check and other factors that indicate the likelihood the tenant will perform according to his/her obligations under the lease. Our resident screening data includes insight from our proprietary records along with an applicant’s eviction records, address history, criminal records, identity fraud and credit data. The key to a comprehensive evaluation of risk is a thorough evaluation of the resident, property and portfolio. Unlike rules or judgment-based tools or methodologies, our statistically validated scoring model and analytical tools give our team a forward-looking view of many key risk factors. Our goal is to always place residents who will pay on time and honor their lease obligations.
Rice Real Estate is serious about finding highly qualified tenants and does everything possible to capture the greatest applicant pool. Our rental properties appear on numerous websites and we advertise to 14,000+ local agents. Unlike most of the property management companies in Las Vegas we understand the importance of being available when the prospective tenant has the time. For this reason, we answer and respond to phone calls, text messages and emails every day of the week, including Saturdays and Sundays. Rice Real Estate’s average days on market for a “rent ready” vacant property averages 7-14 days.
The property’s condition is one of the most important aspects of marketing a vacant rental property. Properties that are not “Rent Ready” when they’re placed on the rental market tend to be slower to rent and attract renters who are not only willing to settle for less than top quality, but who treat their rental properties with less care and concern than we want to achieve for our owners. Furthermore, quality renters typically can’t envision what the property will look like after we do this or that…telling the prospect we’re going to be painting, or going to be replacing carpets is virtually useless. The first impression of a vacant property is the lasting impression of that property. That’s why we urge our owners to take care of the basics: fresh paint, clean floor coverings, functional window blinds, and everything in good working order.
An Owner makes the final decision if pets are allowed in a rental property. However, keep in mind that 65 – 70% of tenants will have a pet of some type. If you do not allow pets, you are immediately negatively impacting your market. We can certainly still rent your home but it might take a little longer so you could experience extended vacancy and therefore lost rent. If you do allow a pet, a pet addendum will be signed and additional security deposit is required. Do not confuse a pet with a service animal. We cannot discriminate against service animals, so we will absolutely rent to a tenant with a verifiable service animal. We cannot take any additional security deposit, nor can we decline any specific breeds that we might otherwise not allow in our properties. We verify service animals via a 3rd party pet screening company www.petscreening.com
Say Hello to Rice Real Estate
100% rent collection during the pandemic & we have *never* evicted a Tenant screened by us.