Online Account Protection
Online Portal Security and Data Protection
Rice Real Estate & Property Management uses Buildium, a third-party property management platform, to provide secure online account access. This page explains the security practices Buildium publicly reports and the steps portal users can take to protect their accounts.
Platform Scope
What This Security Page Covers
This page addresses the online account portals provided through Buildium for Rice Real Estate & Property Management. It explains Buildium’s publicly reported technical safeguards, the division of responsibilities, and practical account-security steps.
Buildium’s Role
Buildium operates the third-party platform, authentication systems, cloud hosting, data-storage infrastructure, and technical security controls used by its software.
Rice Real Estate’s Role
Rice Real Estate & Property Management uses Buildium to provide account access and manage property-related records and communications. Rice Real Estate & Property Management does not operate Buildium’s servers or cloud infrastructure.
Security and privacy are related, but different
Security concerns the safeguards used to protect systems and data. Privacy concerns how personal information is collected, used, and disclosed. For privacy information, review the Rice Real Estate & Property Management Privacy Policy .
Buildium-Reported Controls
How Buildium Reports Protecting Portal Data
The following information is attributed to Buildium and summarizes the protections described in Buildium’s published Security Policy.
Encrypted Connections
Buildium states that sensitive information transmitted through its HTTPS website is protected using Transport Layer Security, commonly known as TLS or SSL.
Account Authentication
Buildium states that users receive unique usernames, passwords are protected using bcrypt hashing, and two-factor authentication is enforced to help protect accounts.
Cloud Data Storage
Buildium states that customer data is hosted through Amazon Web Services and stored using Amazon RDS encryption, including encryption at rest for database storage, backups, and replicas.
Monitoring and Testing
Buildium reports using a web application firewall, security reviews, regular audits, and penetration testing to identify and reduce application-security risks.
Account Safety
Steps You Can Take to Protect Your Portal Account
Technical safeguards work best when each portal user also protects their login information, devices, and account access.
- Use a strong, unique password that you do not use for another website or account.
- Complete Buildium’s two-factor authentication process and protect your one-time verification codes.
- Access your account through an official Rice Real Estate & Property Management portal link or a verified Buildium address.
- Do not send passwords, complete bank account numbers, or authentication codes through ordinary email or a general website contact form.
- Sign out after using a shared or public device and keep your browser, operating system, and security software updated.
- Change your password and report the issue promptly if you notice unfamiliar account activity or believe your credentials were exposed.
Report a Suspected Portal Security Issue
If you believe your Rice Real Estate & Property Management portal account has been accessed without authorization, change your password promptly and contact us. A suspected Buildium platform security incident may also be reported using the current contact information published on Buildium’s Security Policy page.
Do not include your password, full bank account number, or two-factor authentication code in your message.
Security FAQs
Online Portal Security Questions
Who provides the Rice Real Estate & Property Management online portals?
Rice Real Estate & Property Management uses Buildium, a third-party property management software provider, for online account access and related portal functions.
Does Rice Real Estate & Property Management operate Buildium’s servers?
No. Buildium operates its software platform and technical infrastructure. Buildium states that its customer data is hosted through Amazon Web Services.
How does Buildium say portal information is protected?
Buildium reports using TLS for transmitted information, bcrypt password hashing, two-factor authentication, cloud hosting through Amazon Web Services, encryption at rest, firewalls, security reviews, and penetration testing.
What should I do if I suspect unauthorized account access?
Change your portal password promptly and contact Rice Real Estate & Property Management. Do not send passwords, complete bank account numbers, or authentication codes in your message.
Where can I read the website privacy policy?
Review the Rice Real Estate & Property Management Privacy Policy for information about the collection, use, and disclosure of personal information.