Current Residents
Resident Maintenance and Repair Requests
If you are a current Resident of a home managed by Rice Real Estate & Property Management, submit routine repair requests through the Resident Center. Tell us what is wrong, where the problem is located, when it started, and what troubleshooting you have already completed. Include clear photos or a short video when they help show the problem.
Immediate danger: Call 911 first when there is an immediate threat to health or safety. Then follow the emergency maintenance instructions for the property.
What Should You Include in a Repair Request?
A clear request helps us understand the problem before a vendor is scheduled and may prevent an unnecessary service visit. Give us enough information to see what is happening and what you have already tried.
Describe the problem
- Tell us exactly where the problem is located.
- Describe what is not working or what you are seeing.
- Tell us when the problem started.
- Let us know if it is getting worse or has happened before.
- Include any safe troubleshooting you have already completed, such as checking a breaker, GFCI outlet, thermostat, filter, or disposal reset when appropriate.
Add useful photos or video
- Include clear photos when the problem can be seen.
- Use a short video when movement, sound, leaking, or equipment behavior is important.
- Include access information that may help with scheduling, including gate instructions when applicable.
- Make sure your current phone number and email address are available through the Resident Center.
What Happens After You Submit the Request?
Rice Real Estate & Property Management reviews the information you provide and determines the appropriate next step for the home.
We review the request
We look at the description, photos or video, available property information, and prior repair history when relevant. We may ask for additional information or safe troubleshooting before scheduling service.
A vendor may contact you
When professional service is needed, an appropriate independent vendor may contact you directly to arrange access to the home. Watch your phone, email, and Resident Center for follow-up.
Keep the appointment information current
If your availability or access instructions change, respond promptly so the appointment can be updated. Continue to report any material change in the condition while the repair is pending.
Who Handles Common Maintenance Items?
Some routine items are handled by the Resident, while repairs to the home or its equipment are generally coordinated by Rice Real Estate & Property Management. Your signed lease and property-specific written instructions control when they differ from these general examples.
Common Resident responsibilities
- Replacing HVAC air filters and thermostat batteries.
- Replacing refrigerator water filters when applicable.
- Replacing light bulbs and detector batteries.
- Clearing minor toilet and drain clogs.
- Routine cleaning and common household pest control.
- Routine landscaping and irrigation care when assigned to the Resident for the property.
Repairs we coordinate
- Air-conditioning equipment repairs.
- Plumbing leaks and water-heater problems.
- Repairs to Owner-provided appliances.
- Garage-door, roofing, and structural repairs.
- Repair or replacement of malfunctioning smoke or carbon monoxide detectors.
- Property equipment, underground irrigation, and other professional repairs requiring the appropriate vendor.
Need help with routine home care or troubleshooting?
The Rental Home Maintenance Guide covers routine care, common troubleshooting, filters, plumbing, irrigation, water shutoffs, GFCI outlets, and when a problem should be reported for professional repair. The Resident Handbook contains the broader responsibilities and procedures that apply during your tenancy.