Resident Resource Center

Find the Resident service, form, or information you need below. For rent payments, lease documents, and your secure account, log in to the Buildium Resident Center.

Resident resources and online services are available 24 hours a day.

Immediate danger? Call 911 first for a fire, medical emergency, active smoke, break-in, or another immediate threat to health or safety.

What Do You Need Help With?

Choose the option that most closely matches what you need. Each page explains the process and the information to provide.

Resident Guides and Answers

Use these resources for day-to-day tenancy information and answers to common questions.

How Resident Requests Work

Using the correct request page helps Rice Real Estate & Property Management document the issue and send it to the right person.

Choose the closest request type. Start with the option that best matches the issue, document, or household change you need.
Tell us what is happening. Include the rental property address, clear details, and photos or a short video when they are helpful and safe to provide.
Check for the next step. Watch your Buildium Resident Center, email, and phone messages for questions, scheduling details, or additional instructions.

What Residents Can Expect

Clear Online Processes

Common requests have a dedicated page so you can see what information is needed before submitting the request.

Documented Maintenance Requests

Routine repair requests are reviewed using the details, photos, and access information you provide.

Communication About the Next Step

Some requests require Owner approval, additional documents, or vendor scheduling. We will explain what happens next as information becomes available.