Tenant FAQs for Current Residents

How do I submit a routine maintenance request?

Submit routine repairs through the Buildium Resident Center. Explain the location of the problem, when it started, what you observed, and any safe troubleshooting already completed.

Clear photos or a short video can help the property management team and vendor understand the condition before scheduling.

What may qualify as emergency maintenance?

Possible emergencies include active flooding, fire or smoke, a suspected gas leak, dangerous electrical conditions, an unsecured exterior entry, sewer backup, or loss of an essential service.

Air-conditioning or heating failure should be treated as emergency maintenance when the indoor temperature is above 85°F or below 55°F.

For fire, active smoke, a break-in, medical emergency, or immediate threat to safety, move to a safe location and call 911 before contacting property management.

Which maintenance items are Resident responsibilities?

Residents are responsible for keeping the home clean, completing routine household care, and handling minor Resident-responsibility items under the signed lease.

Common examples may include light bulbs, HVAC filters, refrigerator filters, disposal resets, minor drip emitters, and other basic household items. Residents are also responsible for damage caused by household members, guests, pets, or misuse.

What should I know about repair appointments and vendor access?

Residents coordinate appointment timing and access with the assigned vendor. Secure pets and assistance animals when needed, provide reasonable access, and contact the vendor promptly if an appointment must be changed.

Missed appointments, denied access, or Resident-caused service calls may result in charges when allowed by the signed lease or applicable vendor terms.

When does the lease-renewal process begin?

Rice Real Estate & Property Management normally begins the renewal review about 90 days before the lease expiration date. Residents do not need to initiate that review.

The written renewal offer explains the options available for the home, the total monthly price for each option, and the response deadline that applies.

Can someone new move into the rental home?

Not before written approval. Each proposed new adult occupant age 18 or older must complete the required application and screening process.

The current Rental Criteria lists a $65 application fee for each new adult applicant. Government-issued photo identification and other required information must also be provided.

What if a Tenant, co-signer, Resident, or roommate moves out?

Submit the Add or Remove request. Moving out physically does not automatically release a person from the lease or from existing obligations.

The requested removal must be reviewed and completed through an approved written lease amendment.

When does a household or lease change become effective?

The change becomes effective only after Rice Real Estate & Property Management has completed the review, provided written approval, and received all required signatures and documents.

Continue following the existing lease until the written amendment is fully completed. Do not sublet, assign, transfer, or give possession to another person without the required written approval.

How do I give notice that I am moving out?

Submit the online move-out notice form. Include your firm move-out date, current contact information, and a reliable forwarding address.

A conversation, text, or informal message does not replace the required notice process. Review your signed lease for the notice timing that applies to your tenancy.

What if I need to leave before my lease expires?

Leaving before the lease expiration date is different from a normal lease-end move-out. The early-termination terms in your signed lease and applicable addenda control.

Contact Rice Real Estate & Property Management before making final arrangements so you understand your continuing rent, utility, notice, and possession obligations.

What do I need to do before returning possession?

Remove belongings and trash, complete the required cleaning, return all keys, remotes, access cards, and other property access devices, and follow the utility-transfer instructions provided for your tenancy.

Keep any professional cleaning receipts required by your lease or move-out instructions.

When will I receive my security deposit accounting?

Nevada law provides for an itemized security deposit accounting within 30 days after termination of the tenancy. Provide a complete forwarding address so the accounting and any remaining refundable balance can be delivered.

The security deposit cannot be substituted for the final month’s rent. Continue paying rent and other charges when due through the end of your financial responsibility.

What should I know about utilities and HOA rules?

Follow the utility instructions in your signed lease because electricity, gas, water, sewer, trash, internet, and other service arrangements can vary by property and jurisdiction.

Residents, household members, guests, and invitees must also follow applicable HOA or community rules. Correct Resident-caused violations promptly and provide confirmation when requested.

What responsibilities apply to pools and safety equipment?

At pool homes, allow scheduled pool-service access, keep gates and required safety barriers secured, remove toys after use, and report equipment or water-level problems promptly.

Test smoke and carbon monoxide detectors regularly and report a detector that does not function properly. Do not disable, cover, unplug, or remove required safety devices.