Resident FAQs

Our Resident FAQ section was designed to help navigate some of the questions that come up during tenancy.

We work hard to provide you with a fantastic home and great service!

Rent FAQs

Yes! Our online Resident Center is fast, secure, and easy to use. We encourage all our tenants to use it to pay rent and to submit repair requests.

No. Cash is *not* accepted. If you are a current resident you may pay rent online or with money order, cashier’s check, or personal check. If you are moving in or have been restricted from online payments you must pay with certified funds (money order or cashier’s check).

Rent is due, in advance, on the 25th of each month. For example, April’s rent is due on March 25th. Rent is considered late when received on or after the 2nd of each month. There is a 5% late fee.

The resident is responsible for anything above ground up to 8 feet high. We take care of everything underground and above 8 feet. Always check your lease for lease specific landscaping information.

Most likely yes but it's an Owner decision rather than a property management company decision. If you want to add a pet to your family contact us for prior approval. You will be required to fill out a 3rd party pet screening profile on the pet and, if the property Owner approves the request, pay an additional refundable security deposit along with signing an updated Pet Agreement lease addendum.

Yes! Contact us if a Service, Companion or Emotional Support animal is being added to the household as a free animal profile will be kept on file. The 3rd party assistance animal verification from is required prior to allowing the animal on property.

Maintenance FAQs

Online! Submit repair requests using the online Resident Center. You will receive a very fast response (even on the weekends) when you submit the repair request through the Resident Center as it's automatically sent to multiple team members. 

Maintaining your home is a team effort. We like to say you take care of the small stuff, we’ll take care of the big stuff. Everything should be clearly stated in your lease and the Tenant Handbook and we strongly encourage you to fully read and re-read your lease and Tenant Handbook. If you have any questions, please let us know.

No! A garbage disposal is *not* a trash can; it’s for small amounts of food scraps only. Nonfood items can damage the blades and motor. Review page 11 of the Tenant Handbook to confirm what food items should *not* be put into the garbage disposal (i.e. fat, oil, grease, onions, potato peels, rice, pasta, bones, eggshells nor coffee grinds). When in doubt...throw it out!

All of the air that heats or cools your home will eventually pass through the air filter in the HVAC system. For this reason, it’s extremely important that you keep clean air filters in your heating or cooling equipment. Avoid HVAC repair requests...replace your air filter monthly!

  • Dirty, clogged air filters are a primary source of HVAC system malfunctions. In the more extreme cases, dirty filters can damage heating and cooling equipment.
  • Dirty air filters can reduce the airflow inside the HVAC system, which can cause air-handling fans to work harder and wear out quicker.
  • Dirty air filters can’t remove particulates and contaminants effectively, which allows these materials back into your indoor air.
  • Dirty air filters can cause contaminants to accumulate in your HVAC system’s ductwork.
  • Dirty air filters can cause HVAC equipment to work harder, increasing energy usage and unnecessarily driving up your monthly energy bills.

Lease FAQs

We love our residents and we work hard to provide you with a fantastic home and great service so that when it comes time to renew your lease it’s a simple decision. Renewal offers are sent approximately 60 days prior to the lease expiration date and sent via email and mail. The lease renewal process is simple. Sign and return the lease extension form and you’re all set!

We have an online form to make it simple. Visit this page: Add or Remove a Roommate Request. When adding a roommate, there is a one-time $65 Lease Application Fee per new roommate and a one-time $195 lease amendment fee. Each new roommate will also need to complete a Lease Rental Application and provide valid photo identification.

We have an online form to make it simple. Visit this page: Add or Remove a Roommate Request. When removing a roommate, there is a one-time $195 lease amendment fee. 

Yes! Just make sure to use proper picture framing hardware when hanging pictures and art on the wall. Normal wear and tear is expected during tenancy. If there are several small nail holes from hanging pictures or something similar that is fine. Large holes are not considered normal wear and tear. Note: If a TV was hung on the wall the hardware needs to be removed, holes professionally patched and entire wall painted to bring it back to the original condition.

Absolutely! Renter’s insurance is a requirement in your lease. It protects your personal belongings as well as your liability if you damage the property. Renter’s insurance can protect your personal property in a rented residential unit from unexpected circumstances such as theft, a fire or sewer backup damage – and will pay you for lost or damaged possessions. It can also help protect you from liability if someone is injured on your property or help with relocation expenses. Many Tenants find Lemonade an easy insurance carrier to use.

This depends on the insurance provider that you use. This question is best answered by your insurance carrier.

To give written notice to vacate complete the Notice to Vacate form available in the Resident Center. Remember to click “submit” once you’ve entered in all the required information. You’ll know we've received the notice because within 24-48 hours the property manager will respond via email with detailed move-out instructions and information.

The most advanced online Resident Center

Residents can submit maintenance requests and upload photos directly from their phone or tablet on our resident app. They can see when an item’s been assigned to a staff member or vendor, and view status updates until the item is completed.