Interviewing a Henderson Property Management Company? (5) Critical Questions to Ask.

Interviewing a Henderson Property Management Company? (5) Critical Questions to Ask.

You’ve been living in your Henderson, Nevada home for many years and finally decide it’s time for a bigger house. You question whether you should sell your current home or rent it? Both are feasible in today’s active real estate market but what is best for you?

Are you comfortable being a landlord? Do you want to try and self-manage or might it be best to hire a professional Henderson property management company?

There are many benefits of hiring a professional property manager. Before you make a quick decision and hire the first property manager who answers their phone make sure to do some research and ask the right questions to find the best Henderson property management company:

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Henderson Nevada Single Family Home Exterior

(5) Critical Questions to ask when hiring a Henderson Property Management Company

1) What is your primary service area? 2) What types of properties do you manage? 3) What is your Henderson property management fee structure? 4) Will I have access to an encrypted Owner portal? 5) How is rent collected and how are Owner draws sent?

1. What is the property management company’s primary service area?


Some property management companies service every neighborhood and every zip code. Others are more specialized and really get to know an area and manage it well. Make sure to find the right fit…do you want a large property management company that manages on the opposite side of the city from their office location? or do you prefer a smaller, boutique style property management company that has a more selective service area and zip codes?

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2. What types of properties does the company manage?


The best Henderson property manager will be selective with the types of properties he/she manages. For example, the best property manager will choose to manage either residential or commercial properties….not both.

If the property management company focuses on residential real estate ask if they exclusively manage single family homes? or do they also manage condos, townhomes and fourplexes. If you own a single family home it will be wise to find a Henderson property management company that exclusively manages single family homes.

3. What is your Henderson property management fee structure? 


Some property management companies charge a flat fee while others charge a percentage of the rent collected. Don’t be fooled by some of the larger, more national brands of property management.

While their website might be flashy with lots of keywords that catch property Owner’s attention their ability to offer quality long-term service may be lacking. Many of the online reviews for the larger companies appear to have been written by copy writers rather  than real property owners.

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4. Will I have access to an encrypted Owner portal?


Transparency is key in property management. A property Owner should have 24/7 access to their financials to verify the date rent was received, review invoices and receipts and run financial reports on demand.

Henderson Property Management Company Team Rice
5. How is rent collected and how are Owner draws processed?


A technology driven property management company will make everyone’s life easier. From online ACH rent payments to online EFT Owner draws working with a quality Henderson property manager should be as simple as a click of a button.

Unexpected Questions to ask when hiring a property manager in Henderson, Nevada

woman sitting at kitchen table typing on a laptio
Is the property management company technology focused?


Applicants in today’s day want an easy application process. From viewing a 3D tour on Zillow to an iPhone video tour most Tenants are applying for houses without seeing them in person first.  Applicants want to search and apply for rental homes from the comfort of their living room!

The best Henderson property management companies have an online Applicant Center to make renting a home simple and easy. Via the Applicant Center an applicant should be able to submit a rental application, view available rental homes, review rental home criteria, upload additional documents, review a sample lease, complete a pet affidavit, contact us and more!

Woman applying for a home for rent in Henderson Nevada
Does the Henderson Property Management Company have an online Resident Center?


Once a Resident takes possession of a rental home a Henderson property management company should have an online Resident Center for the best customer service possible. Via the online Resident Center a Tenant should be able to pay rent, request repairs, add a pet, submit move-out notice, download mobile app and more! Today’s Tenants expect service on their phone. The best Henderson property management companies will have mobile apps for iPhone and Android downloadable from the App store and GooglePlay. 

handyman tenant request repair service
How is maintenance handled? and does the Henderson Property Management company have an emergency repair phone number?


Maintaining a home is a team effort. A tenant should take care of the small stuff and the Henderson property management company should take care of the big stuff. The best Henderson property manager will offer online repair requests for both standard repairs and emergency repairs. The repair request should automatically be sent to multiple team members so Residents receive a fast response.

If it’s a maintenance emergency the property manager should also have emergency maintenance phone numbers. Maintenance issues are considered to be a maintenance emergency if the security or habitability of the home is compromised. If the Henderson property management company you are hiring doesn’t have an emergency phone number you should be concerned.

policies and procedures for Henderson property management

There is a 5 Step Process to Hire a Henderson Property Management Company

It’s important to interview a few Henderson property managers to confirm which Henderson property management company is the right fit.

We believe a perfect trifecta exists in property management: 1) Quality Property Owner 2) Quality & well-kept Rental Home and 3) a Quality Property Manager. When you have all three of these components your Henderson rental property is destined to attract quality, long-term Tenants. 

Rice Real Estate handles all aspects of leasing, property maintenance and HOA communication for single family homes. We offer reliable, responsive, ethical, high quality & personalized rental management services. We are located in Henderson, Nevada.

5 Step Process of Hiring A Property Manager

Let Us Help You Rent Your Home.

We know your time should be spent enjoying life rather than self-managing an investment property on your own.

Schedule a call with Heidi
Step # 1: Discuss your goals and get to know us
Mark and Heidi Best Picture March 2011
Step # 2: Property Manager Views Interior
Coordinate a viewing
Interior rental house photo
Step # 3: Rental Analysis & Comparables
Rental analysis
Computer Gif rent comps 1
Step # 4: Sign Management Agreement via DocuSign
Request agreement
Review management agreement
Step # 5: Onboarding and Marketing your rental property
Onboarding and marketing of property
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