Resident Services & Resources
Standard Services, Resources & Benefits
At Rice Real Estate & Property Management, we work to make renting straightforward and well supported, with responsive service, convenient resident resources, clear communication, and help when you need it.
Included With Every Tenancy
What Services Does Every Resident Receive?
These services are part of the normal Resident relationship with Rice Real Estate & Property Management. They are not features of the optional Resident Benefits Service.
Buildium Resident Center Access
Residents have secure access to the Buildium Resident Center for account activity, lease documents, online payment options, routine maintenance requests, and other account resources. Portal access does not depend on participation in the optional Resident Benefits Service.
Maintenance and Emergency Support
Residents can submit routine repair requests and use our emergency maintenance instructions when a condition may require immediate attention. Participation in the Resident Benefits Service does not change how maintenance requests are received or handled.
Lease, Account, and Resident Information
Residents have access to lease and account information, normal tenancy communications, and the forms and resources needed during the tenancy. The Resident Resource Center on the Rice website helps you find the correct form, guide, or service.
Standard Payment Options
Residents retain access to the standard rent-payment methods Rice makes available whether or not the optional Resident Benefits Service is elected. At least one payment method is available without requiring a fee, consistent with Nevada law. Review the current rent-payment instructions for available options.
Optional $35 Monthly Service
What Does the Resident Benefits Service Add?
When elected and documented in the signed lease or a written lease addendum, the $35 monthly Resident Benefits Service adds the eight conveniences below. These are separate from the standard Resident services described above.
HVAC Filter Support
Rice Real Estate & Property Management may replace an HVAC filter during a scheduled Quality Assurance visit. Residents remain responsible for routine monthly filter replacement between visits unless the signed lease states otherwise.
Eligible Payment-Fee Waiver
Eligible Residents may receive one ACH or dishonored-check fee waiver per lease term. The waiver does not remove unpaid rent, bank charges, late fees, or other amounts due under the lease.
Optional Rent-Payment Reporting
Residents may choose to enroll in rent-payment reporting through Boom . Enrollment is optional and subject to the provider's eligibility requirements, terms, procedures, and any applicable charges.
Renter's Insurance Access
The Buildium Resident Center may provide access to a renter's insurance option. Insurance coverage and premiums are not included in the $35 service charge. Residents may use another insurer when the policy satisfies the insurance requirements in the signed lease.
Utility Connection Resources
Residents may access information for connecting electric, gas, water, and other available utilities. Residents remain responsible for establishing and maintaining the utilities required by their lease.
Verification of Rental History
Residents who elect the service may request a Verification of Rental History at no additional Rice charge for a lender, future housing provider, or other authorized recipient. Any required Resident authorization must be received before the information is released.
Homebuying Referral Resources
Residents considering homeownership may request referral information for independent real estate and lending professionals. Residents are not required to use a referred provider.
One Courtesy Lockout Coordination per Lease
Once per lease, Rice will coordinate a Resident-requested rekey with an approved locksmith or key service without a separate management coordination charge. The Resident remains responsible for locksmith, material, rekeying, and other third-party charges.
Important Details
Resident Benefits Service Terms
These points explain how the optional service works without repeating the individual benefits above.
Looking for a Resident Form or Service?
Use the Resident Resource Center to find payment information, repair requests, lease changes, household forms, Resident guides, and other current-Resident resources.