EMERGENCY MAINTENANCE

Maintenance issues are considered to be a maintenance emergency if the security or habitability of the home is compromised. We will address emergency maintenance requests as quickly as possible based on the severity of the issue. If there are immediate threats to your health or safety, please contact 911. 

• Fire/Smoke/Gas – For emergencies causing immediate danger exit the home immediately and call 911.
• Gas Leak– If you smell gas, exit the home immediately and call 911 and Southwest Gas 877-860-6020.
• Electrical – If the outage is exclusive to your home, not the result of non-payment or an area outage, contact us.
• Plumbing/Water/Sewer – If there is flooding that cannot be stopped by the resident and is not caused by weather. For uncontrollable water or flooding, shut off the main water valve (located in the garage or street) and call our preferred plumber at 702-613-8452 and follow his instructions. Immediately submit a repair request via the Resident Center. Water shut offs can be located behind toilets, under sinks, or outside for your water main. It is a good idea to familiarize yourself with these shut off locations in case you experience a plumbing emergency. Our Tenant Handbook offers additional information on water shut-off locations on page 9.
• HVAC—If the indoor temperature is above 85 degrees or below 55 degrees, call our preferred HVAC emergency vendor at 702-689-5575. Tenants can contact them directly to expedite scheduling an appointment. Immediately submit a repair request via the Resident Center.
• Garage Door Damage – If the garage door cannot be opened either automatically or manually, and a vehicle is unable to be removed from the garage. Please notify the police immediately, then contact us via the Resident Center
• Pool Fence or Pool Gate Damage – If there’s damage that prevents the pool fence or gate from functioning properly and keeping the pool area secure. Please notify the police immediately, then contact us via the Resident Center.
• Unsafe Upstairs flooring – If flooring on the second floor is unstable or unsafe to walk on please notify the police immediately then contact us via the Resident Center.

In the case of an emergency, please follow the instructions above and call the necessary number(s). After you have called in your emergency, please follow up and submit an online maintenance request via the Resident Center or call our office line 702-551-9592 extension 6 and leave a message. We want to be aware of all emergencies so we can best assist.

NON-EMERGENCIES

For all non-emergency maintenance, please submit a maintenance request via the Resident Center.

The following things are NOT emergencies, but will be addressed very quickly:

• Appliances – If an appliance stops working, it is not considered an emergency. We will work to get the unit repaired or replaced as soon as we can. Submit an online maintenance request and provide as many details as you can (size, make/model, pictures) to speed up the repair or replacement of the unit. However, if your refrigerator stops cooling it’s OK to directly contact Michael with AAA One Stop Appliance Repair to expedite scheduling: 702-758-2900.
• Clogged Drain – Call the plumber and explain the situation. The plumber will help determine whether or not the clogged drain is an emergency. In some cases, sitting water is not considered an emergency if it can be controlled.