The Tenant Handbook is incorporated into the Residential Lease Agreement as addenda, exhibits and other information. You have leased a home…think of it as your own. During the term of the lease, you are in possession of the house & yard. Your obligations are like those of the property owner, and you are expected to care for & maintain the premises.
TENANT COMMUNICATION VIA ONLINE RESIDENT CENTER
The online Resident Center streamlines your communication with us. It allows you to pay rent, submit maintenance requests, update your contact info, etc. If you have not received an email with a link to set up your Resident Center account, contact us immediately.
The Resident Center, email and text messaging is the preferred method of communication. Rent reminders, payment receipts, notices, maintenance, and general correspondence will utilize these methods of communication.
MOVE-IN REMINDERS
Property Condition Report: Due within 10 days of move-in. We highly recommend Tenants take their own detailed photos and document the condition of the house themselves for their records as independent proof. We pride ourselves on being transparent and fair with the handling of security Deposit transmittals to Tenants.
Mail Keys: If not received, or if mailbox lock is malfunctioning or mailbox # unknown, bring your lease and ID to your designated post office: www.usps.com/locator. The post office will rekey your mailbox for free within 7‐10 business days. They’ll provide you with 3 new mail keys.
Garage Remotes: Reminder, it’s the Tenants responsibility to reprogram all garage remotes and garage keypads.
Pool and Gym Keys, Gate Remotes: If not received, purchase & pick up at the HOA office. Email RRE to get the Name/Address/Phone of HOA.
Tenant Renovations & Alterations
It is policy that Tenants do not perform repairs or alterations. If you do want to make a special request for renovation or repair to the property, email your request to RRE & we’ll send it to the Owner for approval. *DO NOT* proceed with any work until you’ve received approval from us.
Paying Rent
- Pay rent online: RiceLasVegas.com
- Make checks payable to: Rice Real Estate
- Rent posts and is due, in advance, on the 25th of each month. For example, April’s rent is due on March 25th. Rent is considered late when received on or after the 2nd of each month. There is a 5% late fee.
Repair Requests
Repair requests should be submitted via the online Resident Center via www.ricelasvegas.com.
Include the following:
- Detailed repair request: Detail out what problem is, be as specific as possible and include a photo and/or video, if relevant.
- Address: street, city, zip + gate code, if applicable
- Tenant Contact: Best contact name & phone for vendor to schedule visit
- Availability: days and times available for service
Third party vendors and Tenants coordinate the service call jointly. Be polite to the vendor. If you fail to keep a scheduled appointment with a vendor, you are responsible for the cost of the service call.
You will be charged the full cost of repair + $25 broker admin fee for a repair request caused by misuse, neglect or tenant damage. Examples (not all-inclusive) of the types of maintenance and repair items you may be charged the full cost are listed below:
- Non-functioning dishwasher due to excessive food debris (i.e. air gap or pipe clogged).
- Malfunctioning garbage disposal due to misuse (i.e. noodles clogging disposal and/or drain)
- Clogged toilet that could be resolved with a plunger.
- The problem was caused by improper use of the provided facilities. Classic cases are flushed toys or other items (baby wipes) that results in a clogged sewer line.
- Alignment of garage door sensors that were bumped by something (i.e. trash can).
- Minor irrigation repairs after your first 90 days of tenancy (i.e. leaking sprinkler/drip system repair).
You will be billed for a service call + broker admin fee under the following circumstances (not all-inclusive):
- Tenant confirmed a service call with a vendor and failed to be present at the scheduled time.
- Tenant requested service which was resolved by resetting a breaker or GFCI to restore electrical power and/or replacement of batteries on a thermostat for non-functioning HVAC.
Did you Know? You can call 311 for or city information and non-emergency and non-law enforcement related services.
Download our Tenant Handbook via our Resident Center below.
Resident Center
Pay rent, request repairs, add a pet, submit move-out notice, and more! We’re here to take care of Residents 24 hours a day, 7 days a week.
