CAN I PAY ONLINE? Yes! Our online tenant portal is fast, secure, and easy to use. We encourage all our tenants to use it. Please visit our Tenant Portal page to learn more.
CAN I PAY RENT IN CASH OR CHECK?
No. Rice Real Estate never accepts cash for anything.
If you are moving in, making a first-time payment, or have been restricted from online payments, you must pay with certified funds (money order or cashier’s check).
If you are a current resident, you may pay with money order, cashier’s check, or personal check.
WHEN IS RENT DUE?
Rent is due, in advance, on the 25th of each month. For example, April’s rent will post on March 25th & is late April 2nd..Rent is considered late when received on or after the 2nd of each month. There is a grace period between the 25th and 1st of the month.
HOW DO I SUBMIT A MAINTENANCE REQUEST?
Repair requests should be submitted via the online Tenant portal under the “messages” tab by clicking “contact us”. Please visit our Maintenance Requests page for all the information you need. You will be prompted to sign into your Tenant Portal and you will be able to submit requests with notes and photos attached. You may also submit requests by emailing the office directly: firstname.lastname@example.org
Include the following:
- Repair request: Detail out what problem is, be as specific as possible and include a photo and/or video, if relevant.
- Address: street, city, zip + gate code, if applicable
- Tenant Contact: Your name & phone for repair contractor to call and schedule
- Availability: days and times available for service
Third party vendors and Tenants coordinate the service call jointly. Kindly be polite to the vendor. If you fail to keep a scheduled appointment with a vendor, you are responsible for the cost of the service call.
WHAT THINGS AM I RESPONSIBLE FOR AS A TENANT?
Everything should be clearly stated in your lease and we strongly encourage you to fully read and re-read your lease.
You will be responsible for the following things:
• Changing light bulbs
• Clogs in drains caused by hair, grease, soap, or other objects
• Resetting GFCI outlets, breakers, and garbage disposal
• Routine or unit specific pest problems
• Replacing batteries for CO detectors and thermostat controllers
• Changing AC filters on a regular basis (we suggest every 3 months)
Note: You might be responsible for things like landscaping and utilities, but these are lease specific. We strongly encourage you to familiarize yourself with your lease. If you have any questions, please let us know or call us.
HOW CAN I RENEW MY LEASE?
Plese contact us and let us know if you want to renew your lease. We are always happy to help.
HOW DO I ADD SOMEONE TO MY LEASE? WHAT SHOULD I DO IF A ROOMMATE MOVES IN/OUT?
Contact your property manager. You and the roommate will need to complete a roommate change form or resign a lease. Each situation is different, so your property manager will help you out with the change.
WILL MY RENT BE RAISED?
If you have a year lease with us, we will not raise your rent during the lease period. Renewing your lease with us can help keep your rent lower as well.
CAN I HANG UP OUR PICTURES/TV?
Normal wear and tear is expected during tenancy. If there are several small nail holes from hanging light pictures or something similar, that will be fine. However, if you use screws, large hooks, or make any holes larger than a small picture nail, you could be charged upon move-out. Large holes are not considered normal wear and tear.
If a TV was hung on the wall the hardware needs to be removed, holes patched and entire wall painted to bring it back to the original condition. If not done and/or not done correctly, we will hire a quality handyman to handle and deduct the cost from your deposit. Email us if you have installed TVs on your wall as we can be of assistance.
DO I NEED RENTER’S INSURANCE?
Absolutely! Renter’s insurance is a requirement in your lease. It protects your personal belongings as well as your liability if you damage the property. Renter’s insurance can protect your personal property in a rented residential unit from unexpected circumstances such as theft, a fire or sewer backup damage – and will pay you for lost or damaged possessions. It can also help protect you from liability if someone is injured on your property or help with relocation expenses during time you can’t reside in your rented space.
Please be advised that the owner and/or Rice real estate as management company is not responsible for loss by:
- Theft of resident’s personal property
- Damage by fire to resident’s personal property
- Damage by water to resident’s personal property
WHAT DOES RENTER’S INSURANCE COVER?
This depends on the insurance provider that you use. Renter’s insurance can often be provided by your auto insurance company, but Lemonade is a great renter’s insurance provider that many of our tenants use. You are required to have renter’s insurance to cover the property up to $100,000. However, talk to your insurance provider about what personal items might be covered under the policy. Some will cover personal belongings at no additional cost. Others will charge slightly more to cover expensive personal items.