HAVE AN EMERGENCY?
WHY SHOULD I SUBMIT MY MAINTENANCE REQUEST ONLINE?
The best and most effective way to submit a maintenance request is through your online tenant portal. We use this as our preferred method for reporting requests for the following reasons:
- Requests are automatically turned into new work orders in our system and viewable by everyone within Rice Real Estate.
- Multiple Rice Real Estate employees receive email notifications that show your submitted request and can begin to work on it more quickly.
- You can add photos that are automatically attached and linked with the work order.
- Nothing is lost in email chains or missed over the phone. Everything you write in the request will be received by us.
If your maintenance request is an emergency, please be sure to follow the emergency maintenance guidelines on the Emergency Maintenance page, Tenant Handbook and lease. These resources will have much more detailed information about maintenance that is your responsibility, potential charges, and suggestions to try before requesting maintenance.